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Customer Service Assistant
As a customer service assistant, you work in all departments and at levels of the business. You meet and greet customers at the shop door, take calls and lay out product in the morning in cases and window displays. The customer services assistant picks up the jobs that make the business run efficiently for the customer.
You need to be flexible and love a challenge – no one day will be the same. You are a great communicator with a strong telephone manner and a cheerful disposition.
You are computer literate and can expect to have at least some responsibility for website updates and monitoring social media, email and customer communication channels.
Length of Training
3-6 Months
Salary Expectations
£12,000-25,000
Qualification Requirements
Experience
This is a great first job or position to really learn how retail works. It prepares you to step up into a customer service or after sales specialist role.
Knowledge
You have a passion for sparkly items or watches.
You like fashion and have an eye for design and trends.
Skills
Personal Attributes
• A high degree of personal care
• Take pride in your appearance
• A people person
• Love providing excellent customer service
• An eye for design
• A happy disposition
• Flexible
• Committed
• Reliable
• Trustworthy and honest
• A team player
Qualification Requirements
JET Essentials
JET 1
JET 2
Role also Called
Customer service assistant, Junior sales assistant, Trainee sales assistant, Apprentice sales assistant
