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After Sales Assistant
As after sales assistant, your business is client care after they have made a purchase. You create a positive brand experience and maintain great customer relationships to encourage repeat spending.
You make courtesy calls, follow up repairs and valuations and arrange fittings and bespoke alterations.
As a great communicator with an excellent written and telephone voice, you provide impressive customer service.
You are IT literate so you can record customer touchpoints, provide quotes and costings and bridge the gap between service departments to provide seamless aftercare for the customer. Your North Star is a customer who returns to make more purchases.
Length of Training
3-6 Months
Salary Expectations
£12,000-20,000
Qualification Requirements
Experience
This is a great first job or position to really learn how retail works. It prepares you to step up into a sales, customer service or after sales specialist role.
Knowledge
• You have a passion for sparkly items or watches.
• You like fashion and have an eye for design and trends.
• You want to create a great experience for customers.
Skills
• Can start and finish a job
• Welcoming and able to put people at ease and provide customer service
• Computer literate and able to perform admin tasks
Personal Attributes
• A people person
• Love providing excellent customer service
• An eye for design
• A happy disposition
• Flexible
• Committed
• Reliable
• Trustworthy and honest
• A team player
Qualification Requirements
JET Essentials
JET 1
JET 2
Role also Called
After sales assistant, Aftercare assistant, Customer service assistant, Customer care assistant
