Chief Operating Officer

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Chief Operating Officer

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As an operations manager of a jewellery business – whether mass produced or high fine jewellery – your role is far reaching. You oversee all operation systems, companywide. In all physical spaces, supply chain and with manufacturing equipment, you optimise workflows and ensure the company complies with the laws, regulations and ethical standards of the jewellery industry.

This is a hands-on role, requiring you to work closely with the manufacturing staff so the workshop runs smoothly.

You lead, train, mentor and develop all operations staff, providing expertise while creating a culture of excellence, attention to detail and pride in the company’s output to ensure client satisfaction.

Length of Training

4-5+ years

Salary Expectations

£35,000+

Qualification Requirements

Experience
• Ensure quality standards at every stage of the manufacturing process
• Able to train and mentor bench staff
• Work with other areas of the business for enhanced customer experience
• Effective people management
• Workshop management, supplies, costing and service provision
• Quality control and able to overcome QC issues
Knowledge
• The product is only as good as the team, so, as an excellent team leader, you knowhow to get the best out of your team.
• Problem solver on and off the bench, resolving technical-making and production–supply-chain issues
• Create a smooth-running workshop
• Optimise efficiency and productivity

Skills

• Advanced analytical decision-making
• Risk assess and mitigate negative actions
• Innovative management style
• Leadership skills
• Strategic mindset
• Business intelligence
• Technical financial expertise
Personal Attributes
• Share and up-skill teams using accumulated experience and knowledge
• Operate at senior management level and support other senior leaders
• Motivate, assess, plan and organise resources
• Expertise in optimising workflows
• Quick and efficient
• Exceptional time management skills
• Critical thinker and problem solver
• Good interpersonal and communication skills
• Excellent understanding of the manufacturing process and techniques
• Good at delegation and decision-making
• Professional managerial style
• Exceptional attention to detail
• Calm under pressure
• Adaptable and flexible
• Excellent organisational skills
Qualification Requirements

You have a technical background, usually a mounting apprenticeship, technical training foundation or HND.

You have worked up through the workshop environment and have management experience.

Role Also Called

COO, Chief operating officer, Operations director, Director of operations, Operations manager